Tilting-In Double & Single Hung Sashes:
- Unlock sash locks.
- Raise lower sash at least 2-3 inches.
- Release both tilt latches and pull top of sash toward you.
- To tilt-in top sash (not applicable for single hungs), first tilt-in
lower sash. Then repeat steps 2 & 3 for top sash.
Removing Lift-Out Slider Sashes:
- Unlock sash locks.
- Slide inner sash towards center.
- Lift sash up and bring bottom into house.
- Repeat steps 2 & 3 for outside panel.
Operating Tilt-In Sliders:
Tilt-In Sliders are not made to vent as shown at right; tilt-in
function is for cleaning only.
- Unlock sash locks.
- Slide inner sash at least 2-3 inches towards center.
- Release both tilt latches and pull center side of sash toward you.
- Repeat steps 2 & 3 for other sash.
Operating Casement & Awning Windows:
- To open, unlock lever on side of window.
- Turn crank mechanism to desired position.
- To close, crank in opposite direction and engage locking lever to
fully close & lock window.
- To clean glass, remove screen by pulling it into house (with
casements, you may have to pull up on screen clips first.)
Cleaning the Glass in Your Solace Windows:
You can clean the glass with any common household glass cleaner or mild
detergent. Do NOT use any petroleum-based cleaner or solvent. We
recommend using a soft cloth, but a paper towel is fine. You should not
add any attachments to the window or glass without the manufacturer's
approval. Doing so may void the warranty.
Cleaning the Window Frames:
Keeping your windows and doors clean means more than just the glass.
Here are some helpful tips for cleaning the PVC frames and sashes of
your Solace Windows effectively without damaging them.
- Clean window and doorframes with a mixture of mild dish soap* and
water. Abrasive or caustic cleaners or solvents are never recommended
because they might cause permanent damage to the frame finish. Mild,
nonabrasive soaps* are usually safest for most dirt and stain removal.
- Always rinse completely with clear water and wipe dry.
- Check to make certain that drainage or “weep” holes are always clear
of dirt and obstructions — both inside and outside the window or door in
the bottom of the frame.
*Ivory® is an example of a mild dish soap.
Always test cleaners in an inconspicuous area first.
What Is Condensation?
Is your glass “sweating” — is water beading or ice forming on the inside
surface of your windows? Don’t be too quick to blame the windows!
There’s a good chance that what you are seeing is condensation, a sign
that there is excess humidity in your home. Humidity — water vapor mixed
with air — is drawn to the coolest surfaces, such as your window. Cool
air cannot hold as much moisture as warm air, so windows and doors often
collect this moisture and make it visible. A surface that is cooler than
room temperature is more likely to show condensation.
What Causes Condensation?
Indoor moisture is caused by a variety of factors, including cooking,
showering, running dishwashers, storing firewood, pets, fish tanks,
plants, clothes dryers that are not vented properly, even breathing.
Your new windows are most likely showing condensation more than your old
ones because they are more airtight — less air is entering your home
from the outside. The air leaking from older windows evaporated the
moisture before it could collect.
While some humidity is necessary for health and comfort, chronic and
excessive condensation should be tipping you off to take some action
before serious, costly damage, such as decay, mold, paint problems, and
even major structural damage occur.
What about condensation in between the panes of glass? This may
indicate a seal failure, and you should contact your Solace Window
dealer, as this is covered by your warranty.
Why is condensation forming at the bottom of the window? Each
insulated unit is a sealed atmosphere, and the air in this atmosphere
becomes layered, just as in any closed space. Warm air rises, and since
humidity is attracted to cooler air, condensation will often show near
the bottom of the glass.
There are several ways to tell if the condensation on your windows is
temporary. Does condensation usually form:
- during baths and showers, cooking, dishwashing, laundry, or other
steam producing occasions?
- during the start of each heating season? Houses absorb moisture
during humid summers. This will dry out after a few weeks of heating.
- during sharp temperature changes? Sudden drops in temperature,
especially during the heating season, can create temporary condensation.
- during new construction or remodeling? Building materials contain a
great deal of moisture. When the heat is turned on, this moisture will
flow into the air inside the home. It usually will disappear after the
first heating season.
Excess moisture in your home may eventually cause problems. It may be time to take action if you notice the following signs in your house:
- Condensation remains on windows throughout the day, even when the
outside temperature has warmed up.
- Condensation is forming and running down the walls. It may also be
causing discoloration, staining, peeling wallpaper and blistering paint.
- The air smells musty — this could indicate mold, mildew, or in the
worst cases, rot — or odors from everyday household activities that
linger too long. Odors increase in intensity with high relative
- Mold, mildew, rot and/or decay are visible. Mold and mildew thrive
in most areas and can cause health and house damage.
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Interior condensation forms on the inside pane of the glass within your
home. This is the type of condensation most homeowners notice and become
concerned about. It usually forms in the winter, especially at the beginning
of the heating season. As the outside temperature drops, the inside surface
will also get cooler; therefore, condensation will form at lower relative
humidity on cold days. The colder the air outside, the more likely
condensation is to occur.
You have a great deal of control over interior condensation. See the
Reducing Condensation for ways to decrease the occurrence of this kind
Conversely, exterior condensation, which forms on the outside pane of the
window, typically occurs in the summer. This type of condensation can occur
for several reasons: the glass temperature drops below the dew point
temperature of the outside air, the air is still, there is a high relative
humidity, there is a clear night sky, or there are plants located near your
While unsightly, exterior condensation should not concern you since it
usually evaporates as the day wears on and will not affect the interior of
your home. Since you cannot control the relative humidity outside your home,
the only step you can take to combat exterior condensation is to warm the
inside surface of the window, as this is a way to warm the outside surface.
Seeing exterior condensation on those rare days should be reassurance that
your windows are doing their job: keeping your heating and cooling in your
home where it belongs and saving you money.
Condensation & Health
Improper temperature and humidity can cause comfort and health concerns.
Warm, humid environments encourage the growth of molds and fungi, which can
lead to allergic reactions. Dry environments can irritate sinus linings and
can progress to a sinus infection. The best way to combat this is to achieve
the appropriate balance of temperature and moisture in your home. See the
table below for guidance.
Acceptable Ranges of Temperature & Relative Humidity During Winter
The humidity level that should be maintained in your home during the winter
varies with the outside temperature. The colder it is outside, the lower the
humidity level must be inside your home. All major manufactures of
humidifiers list the recommended humidity settings based on outside
temperatures. The following guideline is recommended by every major
manufacturer of windows and humidifiers.
||15% or less
||15% to 20%
||20% to 25%
||25% to 30%
||30% to 35%
Climate & Other Factors
Northern and Midwest Regions of the U.S., or those places where the
temperature average for January is 35° F or colder, tend to have more
occurrences of condensation. The greater the extremes between outdoor and
indoor temperatures, the more likely moisture will become visible on your
Bay, bow, and garden windows often create opportunities for condensation to
show because air circulation is frequently limited and their protrusion from
the insulated house wall generally makes them a few degrees cooler. Heavy
window treatments also limit airflow and increase the likelihood of
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Now that you know the what and why of condensation, it’s time to learn
how to reduce the conditions that cause it, especially if you are concerned
about the effects of that excess moisture on your home and health.
There are several steps you can take in three main areas:
- Reduce Moisture Sources
- Stop or severely limit the use of humidifiers, or adjust
them to the appropriate setting.
- Run a dehumidifier if needed.
- Limit plants, aquariums, and pets. If you care for a lot of
plants, group them in one sunny room and avoid over watering.
- Have your gas appliances checked, if you have not recently.
Malfunctioning gas appliances can deliver excessive water vapor
into the air along with more dangerous contaminants. Be sure you
have a carbon monoxide alarm.
- Store firewood outside.
- Eliminate plumbing leaks.
- Don’t air-dry clothes indoors.
- Correct grading and drainage problems around exterior of
- Increase Ventilation
- Open windows for a few minutes each day, particularly after
steam-producing activities such as showering/bathing, laundry,
and cooking. Heat loss will be minimal.
- Run kitchen, bathroom, and other fans longer and more often.
- Improve or add a ventilation system in your home through
attic, roof and soffit venting. Ensure that everything vents to
- Open blinds and drapes. Heavy window coverings restrict the
flow of warm air over the interior glass surface.
- Operate ceiling fans to improve air circulation.
- Increase Air Temperature
- Raise the temperature inside the house.
- Insulate under the seat and over the head of bay, bow, and
garden windows to keep window area warmer.
- Direct warm-air supply ducts toward windows or even use a
fan for increased air circulation at windows.
If you continue to have alarming condensation and other moisture
problems and you have taken the steps above, it may be beneficial to consult
a heating contractor specialist for further cures.
Clearing the Air About Condensation, Tom Feiza, Home Tips
Home Moisture, Home Energy Guide, Minnesota Department of Commerce
Energy Information Center
Indoor Air Quality — Temperature and Humidity, Environmental Health
& Safety, Bowling Green State University
Council Notes on Moisture Control, University of Illinois Small
Homes Council, Building Research Council
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The Solace Windows Lifetime Transferable Non-Prorated Warranty
Solace Windows, Ltd. warrants to you, the original purchaser of Solace
Windows that under normal use this product will be free from defects in
material and workmanship for as long as you own or reside in the home in
which the windows and patio doors were installed. The details of the
warranty are as follows:
PVC Frame and Sashes — Lifetime Non-Prorated Transferable Warranty
The welded corners will never separate. The PVC extrusions will
not CHIP, CRACK, DELAMINATE, PEEL, FADE, BLISTER, PIT, or
WARP for as long as you live in your home. Exterior painted colors
are warranted for 20 years to not blister, crack or peel, and have
a 10 year warranty on fading. These warranties are transferable
to the next homeowner.
Hardware — Balances — Other Moving Parts — Lifetime Non-Prorated
Lifetime Non-Prorated Transferable Warranty
All of the hardware (balances, tilt latches, crank mechanisms,
rollers, and all other hardware components) is warranted against
breaking, cracking, or otherwise failing for as long as you live in
your home. This warranty is transferable to the next homeowner.
Insulated Glass — Lifetime Non-Prorated Transferable Warranty
The insulated glass seal will not fail for as long as you live in your
home. Insulated glass with SunBlinds between the panes is also
covered for as long as you live in your home. The insulated glass
unit is warranted to be free from material obstruction of vision
caused by film formation or dirt collection between the interior
glass surfaces under Federal Specification DD-G-451C.
The appearance of condensation or frost on the inside surface
of the insulated glass does not indicate a defective seal, improper
installation, or faulty workmanship. This is a direct result of excess
moisture in the house. When transferring the warranty, the second
property owner will be entitled to a 50% discount on the cost
of a new insulated unit, should the original become defective as
a result of the above reasons. However, if the insulated glass unit
should fail prior to ten years after the original window or door
purchase, the replacement unit will be at no charge.
Glass Breakage – Lifetime Non-Prorated Warranty
If the insulated glass in any Solace Window installed in your home
should break or crack for any reason, then SRW Ltd. will provide
a new piece of insulated glass at no charge.
Screen — Lifetime Non-Prorated Transferable Warranty
The screen frame is warranted against cracking, breaking, warping,
or otherwise failing for as long as you live in your home. The
fiberglass screen cloth will not tear or rip. If it does, SRW, Ltd.
will provide a new fiberglass screen cloth at no charge, all labor
excluded. This warranty is transferable to the next homeowner.
SRW, Ltd. warrants that the Certified Solace Professional
Contractor will install the windows and doors in your home
in accordance with Solace Windows factory recommended
The appearance of condensation or frost on either the inside or
the outside surface of the insulated glass unit does not indicate
a defective seal, an improper installation, or faulty workmanship.
This is a direct result of excess moisture in the house or exterior
SRW, Ltd., or an authorized representative, reserves the right
to inspect any window or door for which a warranty claim is
made. SRW, Ltd. will then forward to the installing contractor
the warranted parts at no charge. All claims should be made
to the Certified Solace Professional Contractor. In no event
shall SRW, Ltd. be liable for special, incidental or consequential
damages, or for any delays in the performance of the warranty
due to circumstances beyond its control.
The Fine Print
Caulking, which is required in most installations, is not considered
part of the product; therefore, it is not covered by this warranty.
The only issues which could void this warranty are improper
installation, acts of God, and/or misuse or abuse. For commercial
applications, the warranty is limited to 50 years.
This warranty can be transferred to a second homeowner free
of charge. Please fill out the warranty transfer card.
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